Support is Our Strength - Uncompromised & Unmatched in Industry

Support

Maxsell is the leading Supplier, Manufacturer, Brand for a wide array of Office and Banking Automation Products. With easy-to-use Retail & Banking Cash Handling Automation tools. Maxsell's goal is to exceed your expectations for product quality and value, product support, and customer service. To achieve this goal, Maxsell gives its customers a wide variety of product support options and offers Free, unlimited technical support for the life of a product, which makes Maxsell, an Unbeatable choice for thousands of Customers across India & Many overseas countries as well.

The Maxsell Support Center provides quick, direct access to the superior customer and product support services that are a hallmark of Maxsell. Click on any of the links below to access general and detailed information or Simply Call us at 044- 28131189 / 59 / 69 between 9.30am to 6pm (Monday through Saturday) and a Product Specialist will assist you with whatever problem you might have. In most cases its operation problem which can be troubleshooted and solved over the phone itself.

Customers have many avenues to use for technical support. In addition to a number of self-help resources that Maxsell provides, you can work directly with one of support experts for personalized assistance.

Product Support Options

Customers have many avenues to use for technical support. In addition to a number of self-help resources that Maxsell provides, you can work directly with one of support experts for personalized assistance.

Click any of the links below that correspond to the option that you are interested in pursuing

  • Consult the User Manual that accompanied the product. Maxsell includes comprehensive written user guide documentation with its products that covers product use, maintenance and troubleshooting.
  • Contact technical support by phone - 044- 28131189 / 59 / 69 between 9.30am to 6pm (Monday through Saturday)
  • Email your service concern to us, service.maxsell@gmail.com for a detailed solution on the same day. Please add all your purchase details for us to quicken your support system.
  • We offer a 5 Star Customer Service Program with features such as Lifetime Parts Advance Replacement Programs, Online phone help service & Assured services for every product We sell.
  • The machines are well checked before dispatch, hence the problem is very rare and negligible. However in the event of poor transportation methods or handling, We will still provide you best in class service to sort the problems at the earliest.

    Generally new machines for atleast 3 years does not show up trouble, however our service system is available across India to help you sort problems whenever they arise.

Customer Support Policy:

We would like to provide you some valuable information about our After sales service support, which is the key to the durability of the products and value of your purchase.

  • Service manager: We have dedicated service manager who ensures quality of service to the customer in the event any service issue arises. Various levels of escalation and trouble shooting is being controlled and managed by our service manager & their team.
  • Telephonic trouble shoot: In the event of any issue arise in performance or functioning of the machine, we provide telephonic trouble shooting to you. A service contact sticker is affixed on each machine to make it easy for the customer to reach our dedicated service helpline.
  • Video helpline: As such most of our products are being used widely across the country, to provide service in each location is not conducive. Hence we offer convenient service options. We offer videos (on youtube) in solving several petty issues, which can be easily solved by the user himself with the use of some very common tools like screw driver. This ensures that the user solves the problem within minutes with support from our service engineer both via video and their telephonic troubleshooting. 80% of the service issues arise are solved in this method.
  • Local service network: In the event of non solution of problem by above means such as telephonic support or video helpline support, We have 60 + dealer locations across India who have complete infrastructure and our dealers will come into action to sort the problem with option for both offsite or onsite service.
  • Our service lab: If the customer is in totally out of our network area, then they can opt to send the machine to Chennai or nearest Service lab. At times our engineers are also on the move across various locations and we can use this option also.